During the past week we have used our data gathering from our interviews to create personas and scenarios. To do so we looked for recurring patterns and tried to form cultural probes and reflect regular behavior among our tourists. It was very important for us that our two personas really reflected the tourists. I think we succeeded to to do which is very good. From our personas we then created two scenarios for each persona. We based these scenarios from the problems we found out that our tourists often had. Then we made a table where we listed several possible things that could make it easier for a tourist in general when buying tickets and applied it on our two tourist. We ranked how much they needed the things from 1 to 5 and could then see that the most important for both our tourist is to get a recommended ticket and a nice layout for all tickets and prices. One idea could be that the tickets get listed and the recommended one is highlighted.
No we’re looking forward into our future process of the project. Next to come is to make a paper prototype for our product. This stage will most likely have several cycles of prototyping and will go from a conceptual design into a more concrete design. It’s important to encourage reflection and to get input from all the group members so our final result is as good as possible and the usability is as we want it to be. During the product development we will in the beginning create a more low-fidelity prototype which will develop into a high-fidelity prototype over time. Before we can present a mockup it is important that we have used a participatory design so that we think that our product does just not satisfies tourists but also the regular swedish users, SL and personal and other possible stakeholders.
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