This week
we have been creating two personas
and written scenarios by doing informal narrative description. They
have been created by thinking of the average tourist we met when doing the field study. From this we have been
using establishing requirements by
trying to understand the users needs and rated 1-5 (where 1 is the most
requested function) the requested functions with the help of ”Pain points”. By rating different
functions of the ticket machine we have been able to recognize the functional requirements that is
requested by tourists and they are:
- · To get an overview over the different ticket types and prices to be able to compare what kind of ticket that is the most beneficial.
- · To easily find the requested ticket by showing the most common ones first. This to optimize the usability
After this
analysis and field study, we have
realized that the main problem when purchasing a ticket from the machine derive
from buying paper tickets where the key problem is to understand the zone
system. This is because when tourist by a ticket for a long period of time,
they need an access card and when purchasing the card, the tourist also load it
at once at the shop. This causes them to
not use the machines.
From this
we hope to establish usability goals and
experience goals that we can originate from for the rest of this project. Our
next step in this process is to determinate the distribution channel and start to do some low-fidelity prototyping by for example sketching and creating
storyboards.
Tomorrow it
is time for exercise 3 where we will do 3 different brainstorming exercises. I am looking to comparing design ideas!
Good night
//Amanda
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