Exercise 2 - Interview of a tourist - Viktor Bram

Tourist from America - 37 years old

I spoke to a man from America who had landed here in Sweden today. He is in Stockholm for work until the weekend, but had the afternoon free for sightseeing and used the subway earlier today.

What is your age?

37

What is your ethnicity?

American

Can you describe the procedure of buying your ticket?

I first went to one of the machines but turned away and queued at the ticket booth instead. There I got some help and bought a one way ticket.

Did you find anything difficult or non-intuitive when using the machine?

Yes, the reason to why I abandoned the machine and took a place in the long queue was because of the machine’s appearance. It was just a wall of text, to much information to take in. I don’t know how many different tickets types there were available but there were absolutely to many!

Did you perceive anything as helpful or good?

Yes I think that once I got to the ticket booth it went quite smooth. I also think that the map over the whole subway is good, it was easy to follow my way through the stations until my arrival. The machine was also available in English which was good but as I said before there were too much text!