While coming up with personas and scenarios during the last exercise and the past week, I have realized that there are a lot of flaws in the ticket buying system in the metro today. The conceptual design of the user interface is not very intuitive and there is far too many options. It is clear to me that User Centered System Design (UCSD) was not applied during product development. Lack of language options was another issue that was imminent during the prestudy.
Our next step in the process is to get together for a brainstorming session and try to come up which exact part of the ticket system to focus on. Early discussions of this have suggested that we might focus our scope on the single ticket-part of the user interface since that is where we have identified most of the problems. After deciding on our scope we must establish requirements for the upcoming product and start preparing for making a prototype. I am really looking forward to entering the more creative part of the development. The cycles of prototyping will present several challenges, especially since we are a large group with a lot of strong opinions. The early sketches and paper prototypes will define the rest of the project and i hope it will turn out as simple and intuitive as i imagine it.
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